Privacy Policy

1. Information We Collect

Personal Information

We may collect the following types of personal information:

Contact details (name, email address, phone number, company name)
Business information (industry, packaging requirements, order specifications)
Shipping and billing addresses
Payment information (processed securely through third-party providers)

Technical Information

We automatically collect certain technical information:

IP address and browser information
Website usage data and analytics
Cookies and tracking technologies

2. How We Use Your Information

Business Operations

• Process and fulfill your orders
• Provide customer support
• Send quotations and samples
• Manage business relationships

Communication

• Send order updates and notifications
• Provide product information
• Share industry insights (with consent)
• Respond to inquiries

Legal Compliance

• Meet regulatory requirements
• Maintain business records
• Ensure quality standards
• Export documentation

Improvement

• Enhance our services
• Analyze website performance
• Develop new products
• Optimize user experience

3. Information Sharing and Disclosure

We DO NOT sell your personal information

Your privacy is paramount. We only share information in the following limited circumstances:

Service Providers

Trusted third parties who help us operate our business (shipping companies, payment processors, quality certification bodies)

Legal Requirements

When required by law or to protect our rights and safety

Business Transfers

In the event of a merger, acquisition, or sale of assets (with prior notice)

4. Data Security

We implement industry-standard security measures to protect your information:

Encryption

SSL/TLS encryption for data transmission

Access Control

Limited access to authorized personnel only

Secure Storage

Protected servers and regular security audits

5. Your Rights

You have the following rights regarding your personal information:

Access

Request a copy of your personal data

Correction

Update or correct inaccurate information

Deletion

Request deletion of your personal data

Portability

Receive your data in a portable format

Opt-out

Unsubscribe from marketing communications

Object

Object to processing in certain circumstances

6. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze website performance.

Types of Cookies We Use:

Essential Cookies Required

Analytics Cookies Optional

Marketing Cookies Optional

7. International Data Transfers

As a global packaging manufacturer serving clients in Europe, America, South America, Southeast Asia, Russia, and Central Asia, we may transfer your personal information across borders to fulfill our services.

We ensure appropriate safeguards are in place, including standard contractual clauses and adequate protection measures, when transferring data internationally.

8. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Customer Data: Retained for the duration of business relationship plus 7 years for legal compliance
Marketing Data: Until you unsubscribe or request deletion
Website Analytics: Up to 26 months

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Privacy Officer

wellfapack@aliyun.com

+86 134 2831 3621

Response Time

We will respond to privacy requests within 30 days of receipt.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.